Utilizing IT Governance to Manage the IT Value Chain
This was the paper Jim Mikell and I presented at the IT Governance and Portfolio Management conference organized by IQPC in Toronto Nov 30-Dec 01, 2004. If you need a copy of the presentation material, Please send me an email
Abstract
Effectively managing the IT Value Chain can only take place when the decisions are made in the context of how the business will be impacted. Decisions surrounding strategic issues such as centralization and outsourcing are made on the basis of whether they help drive the business. This session will delve into strategies that will help you answer:
* How to determine what services IT should and does provide the organization?
* What defines successfully service delivery?
* How to best track and benchmark the performance of the IT unit against business needs and goals?
We were very pleased when our presentation was judged 4.3 for style/Delivery (Compared to an average of 4.0) and Content was judged 4.4 (Compared to 3.8 average) by the participants of the conference
Abstract
Effectively managing the IT Value Chain can only take place when the decisions are made in the context of how the business will be impacted. Decisions surrounding strategic issues such as centralization and outsourcing are made on the basis of whether they help drive the business. This session will delve into strategies that will help you answer:
* How to determine what services IT should and does provide the organization?
* What defines successfully service delivery?
* How to best track and benchmark the performance of the IT unit against business needs and goals?
We were very pleased when our presentation was judged 4.3 for style/Delivery (Compared to an average of 4.0) and Content was judged 4.4 (Compared to 3.8 average) by the participants of the conference
Maximizing Customer lifetime value
This was the paper I had prepared along with my partner based on the research I had done on CRM and the industry. This was published on the Andersen web Site.

raj_rajendran_-_maximizing_customer_lifetime_value.pdf | |
File Size: | 138 kb |
File Type: |
Lessons learnt during A business intelligence solution implementation
I have been actively involved in working with one of my clients to plan ,design and architect a solution to help them analysis their business critical data. The final solution consisted of a Data Warehouse and Data mart using Oracle tool set, an ETL solution using the Informatica tool set and a User Analysis solution using Business Objects. The lessons learnt during this engagement are discussed below in the following buckets:
Impact of end Users – The perception, awareness and domain knowledge of te users, all play an important role in the successfully development of the solution and its acceptance by the end users.
Data – The various issues which surround the core of the solutions need to be understood and addressed include transparency, confidence etc
Project Management- Successful completion of the project and the quality of the final deliverables are impacted by these issues which include – well defined process and milestones, change management etc.
Impact of end Users – The perception, awareness and domain knowledge of te users, all play an important role in the successfully development of the solution and its acceptance by the end users.
Data – The various issues which surround the core of the solutions need to be understood and addressed include transparency, confidence etc
Project Management- Successful completion of the project and the quality of the final deliverables are impacted by these issues which include – well defined process and milestones, change management etc.

raghavan_rajendran_-lessons_learnt_during_a_business_intelligence_implementation.pdf | |
File Size: | 81 kb |
File Type: |
Energy Conservation in Cement Industry through Fuzzy logic Control System
This was based on the work I had done in the Fuzzy Logic control system application which I had help develop during my stint at Ramco Systems.
A computer based approach for assessment and mine planning of cement raw materials
In National Council for Cement and Building materials, I had the opportunity to work with Mr. Romi with whom I developed a software program which allows the user to simulate the long term and short term mining of the lime stone deposits. The computer program used the drilling data to predict the quality of the limestone mined and helped planned a long period of consistent quality, This was published in the Annual Cement Review
Prediction of ground level concentration through NCB Air Dispersion Model
As part of my activities in National Council for cement and Building materials, I was assigned to the Pollution Control department. Here I developed the software model for predicting the ground level concentration of particles around a cement plant. This paper was based on that software and was presented in the IIIrd NCB International Seminar held in New Delhi in January 21-25, 1990